Privacy Policy
How Reeldo AI collects, uses, stores, and protects your personal information.
Last updated: 2026-09-13
Introduction
Reeldo AI ("we", "us", or "our") respects your privacy. This Privacy Policy ("Policy") explains how we collect, use, store, and share personal information when you use Reeldo AI and related services at https://www.reeldo.ai (the "Service").
Please read this Policy before using the Service. By using the Service, you acknowledge that you have read and agree to this Policy. We may update this Policy from time to time; material changes will be communicated as described in Section 13.
1. Data Controller
The data controller for the Service is:
- Company name: Reeldo AI
- Website: https://www.reeldo.ai
- Privacy contact: [email protected]
- Data Protection Officer (DPO): Not applicable at this time
For registered business address inquiries, contact [email protected].
2. Personal Information We Collect
2.1 Information You Provide
- Account information: Name, email address, password (stored in hashed form), and profile details you choose to provide.
- Payment information: Transaction amounts, payment status, and billing email. We do not store full card numbers — card data is processed by our payment processor (see Section 5).
- Support communications: Emails, support tickets, and feedback you send to us.
- Uploaded media: Images, videos, audio, text prompts, and other files you upload to generate content.
- Third-party sign-in: If you sign in with Google or GitHub, we receive basic profile information authorized by you (such as email and name).
2.2 Information Collected Automatically
- Device and network: IP address, device type, operating system, browser type, and time zone.
- Usage data: Pages visited, features used, generation activity, session duration, and interaction logs.
- Log data: Request timestamps, error logs, and performance diagnostics.
We do not intentionally collect precise location data unless you provide it voluntarily in support communications.
3. How We Use Personal Information
| Purpose | Legal basis (GDPR) |
|---|---|
| Provide and maintain the Service | Contract performance |
| Billing and payment processing | Contract performance |
| Customer support | Contract performance / Legitimate interests |
| Service notifications (billing, security, policy updates) | Legitimate interests |
| Security and fraud prevention | Legitimate interests |
| Product improvement and analytics | Legitimate interests |
| Legal compliance | Legal obligation |
| Marketing communications (optional) | Your consent |
We may aggregate or de-identify data for statistical analysis. Aggregated data cannot reasonably identify you.
4. Cookies and Tracking Technologies
| Type | Purpose | Can disable? |
|---|---|---|
| Strictly necessary | Maintain login sessions and core functionality | No |
| Functional | Language preferences and UI settings | Yes |
| Analytics | Anonymous usage statistics to improve the product | Yes |
| Marketing (if used) | Measure advertising effectiveness | Yes |
Analytics tools we may use:
- Google Analytics — when enabled via our site configuration
You can control cookies through your browser settings. Disabling strictly necessary cookies may affect Service functionality.
5. Sharing and Disclosure of Personal Information
We do not sell your personal information, including as "sale" is defined under applicable laws such as the CCPA.
We share information only in these circumstances:
- Service providers: Cloud hosting, payment processing, email delivery, analytics, and AI model providers, bound by confidentiality and data-processing obligations. Payment card data is processed exclusively by our PCI-DSS compliant payment processor Waffo Pancake and is not stored on our servers.
- Legal and regulatory requirements: When required by law, court order, or valid government request.
- Business transactions: In connection with a merger, acquisition, or asset sale, with notice and continued protection obligations.
- With your consent: For any other purpose with your explicit prior consent.
AI processing: To generate content, your prompts and uploaded media may be transmitted to third-party AI model providers solely to fulfill your generation request. We select providers with appropriate data handling practices.
6. Data Security
We implement measures including:
- Encryption in transit: TLS / HTTPS for all web traffic.
- Secure storage: Passwords and sensitive credentials are hashed or encrypted.
- Access controls: Role-based access on a need-to-know basis.
- Monitoring: Error logging and periodic security reviews.
If a security incident affects your rights, we will notify you and relevant authorities within 72 hours of discovery where required by law. Please keep your account credentials confidential and do not share them with others.
7. Data Retention
| Data type | Retention period | After expiry |
|---|---|---|
| Account information | While account is active; 90 days after deletion request | Deleted or anonymized |
| Transaction records | 7 years (tax and accounting compliance) | Archived or deleted |
| Support records | 3 years | Securely deleted |
| Security audit logs | 12 months | Securely deleted |
| Uploaded media for generation | Processed for the request; not retained longer than necessary for Service delivery unless you save outputs in your account | Deleted per operational schedule |
8. Your Data Rights
Depending on your location, you may have the following rights. Contact [email protected] to exercise them. We will respond within 30 calendar days.
| Right | Description |
|---|---|
| Right to know | Understand what data we collect and how we use it |
| Right of access | Obtain a copy of your personal information |
| Right to rectification | Correct inaccurate or incomplete information |
| Right to erasure | Request deletion in certain circumstances |
| Right to restrict processing | Request limited processing in certain cases |
| Right to data portability | Receive your data in a machine-readable format |
| Right to object | Object to processing based on legitimate interests or marketing |
| Right to withdraw consent | Withdraw consent for consent-based processing |
If you believe we have not handled your request properly, you may lodge a complaint with your local data protection authority.
You can also update profile information and delete your account through Settings → Profile where available.
9. Marketing Communications & Opt-Out
With your consent, we may send promotional emails about new features, plans, or offers. You may opt out at any time by:
- Clicking Unsubscribe in any marketing email; or
- Contacting [email protected]
Opting out of marketing does not affect service-essential notifications (billing receipts, security alerts, policy updates).
10. International Data Transfers
Our servers and service providers may be located in the United States, Singapore, and other regions. When we transfer data internationally, we use appropriate safeguards such as:
- Standard Contractual Clauses (SCCs) with processors where applicable;
- Transfers only to recipients with adequate protection levels where required.
11. Children's Privacy
The Service is intended for users aged 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact [email protected] and we will promptly delete it.
12. Third-Party Links and Services
The Service may contain links to third-party websites or integrate third-party services (such as OAuth sign-in providers). This Policy applies only to information we collect directly. We are not responsible for third-party privacy practices — review their policies before use.
13. Changes to This Policy
If we make material changes, we will notify you at least 15 days before the effective date via in-service notice or email to your registered address, and update the "Last updated" date at the bottom of this page. Continued use after the effective date constitutes acceptance.
14. Contact Us
- Privacy inquiries: [email protected]
- Customer support: [email protected]
- Company name: Reeldo AI
- Website: https://www.reeldo.ai
- Support hours: Monday–Friday, 09:00–18:00 (UTC+8), excluding public holidays
This Privacy Policy is provided for informational purposes and does not constitute legal advice. Consult qualified legal counsel in your jurisdiction before relying on it for compliance decisions.
Last updated: September 13, 2026 · Reeldo AI · https://www.reeldo.ai